Shipping policy

Shipping Policy – Naturovia

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Shipping Policy

At Naturovia, we are committed to delivering your skincare essentials safely and quickly to your doorstep.

🚚 Order Processing

All orders are processed within 1–2 business days after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

📦 Shipping Time

Standard Delivery: 3–7 business days across India.

Delivery time may vary depending on location, courier availability, and external factors.

💰 Shipping Charges

Free Shipping on orders above ₹499.

₹49 shipping charge applicable on orders below ₹499.

(You can change charges anytime as per your business.)

📍 Order Tracking

After dispatch, customers will receive a tracking link via SMS or Email to track their order.

🏠 Delivery Address

Please ensure your shipping address and contact number are correct while placing the order.

Naturovia will not be responsible for delays caused due to incorrect address details.

❌ Failed Delivery

If delivery fails due to incorrect address or customer unavailability, re-shipping charges may apply.

📦 Damaged or Missing Products

If you receive a damaged, incorrect, or missing product, please contact us within 48 hours of delivery with photos and order details.

🌍 Shipping Locations

Currently, we ship across India only.

📞 Customer Support

For shipping related queries, contact us:

Email: naturoviaofficial@gmail.com

Phone / WhatsApp: +91 9979449391